We respect your property. We understand that every house, flat and maisonette is important. We will ensure that your property is marketed, managed and maintained to the highest possible standard.
1. Valuation of your property
We make sure that our experienced staff give you an accurate and honest valuation based on our knowledge of the local area and the current rental market. We will give you advice on rental value as well as recommendations on any additional actions that could ensure an optimum rental price.
2. Marketing
Marketing your property is the most important step when searching for suitable tenants. In the age of the internet, many applicants now use websites as their first port of call when looking for a new home. We market and advertise your property on all of the main internet sites, Rightmove.co.uk, Findaproperty.co.uk, Propertylive.co.uk and Primelocation.com as well as our own dedicated website Arkresidential.co.uk. We also advertise in the local Homes magazine to ensure those without internet access are not over looked. We have a large and prominent window display in our prime town centre location and use our list of registered applicants to make pro active outbound telephone calls as soon as a new property becomes available. We take numerous photographs of all of our properties and produce high quality colour particulars to give applicants clear and detailed information.
All viewings of the property are accompanied by one of our friendly and knowledgeable staff. This ensures the property is well represented and any questions can be answered quickly and efficiently. We strive to ensure applicants have a positive viewing experience and increase the chance of the property being let quickly.
3. Finding the right tenant
Getting the right tenant is key. We carry out rigorous referencing on all applicants. We take up both landlord and employer references. This ensures the applicants have been good tenants in their previous properties and verifies their income to ensure they can afford the rent. We also complete a credit check to ensure they do not have any bad credit, CCJs or bankruptcy judgements.
4. Sign up
Once the applicants have passed the referencing we will complete all paperwork that is required to ensure a smooth sign up. We can arrange for the property to be cleaned, and any checks that are required such as EPC and Gas Safety Certificate can be carried out by one of our qualified contractors. We can arrange for a full inventory of the property to be taken and presented in an easy to read format.
We produce a comprehensive tenancy agreement for the new tenants to sign to ensure they are fully aware of their obligations during their tenancy.
We will also contact all of the utility suppliers with ingoing meter readings and ensure that the council tax department is aware of the date the new tenants are moving in.
As members of the TDS (Tenancy Deposit Scheme) we will register the security deposit and ensure it stays safe until the tenants move out.
We will make an appointment for the applicants to sign all of the paperwork and collect the deposit and first months rent. Once the applicants have signed up we will call you and advise you that the sign up is complete and you have tenants! We will also provide you with copies of all the relevant paperwork should you require it.
5. Managment
If you have decided to manage the property yourself we will pass on your details to your tenants should they need to contact you. We are, however, available to offer advice if required and we can also offer to arrange an inspection or gas safety check for a small fee on an as needed basis should you require it.
If you decide to go with our premium management service we will collect the rent from your tenants every month and forward it on to you. We will be the first point of contact for the tenants and our dedicated Property Manager is there to over see any repairs or maintenance that is required. We will contact you when tenancy agreements are due for renewal and are happy to give advice regarding rental increases. We also undertake regular inspections at the property to check that it is being kept in good order and to catch any repair issues before they escalate. In conclusion, if a tenant has a question, query or problem we will do whatever we can to resolve it while balancing it with the interests of our landlords.
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